FAQ

What to do if I cannot log in to Aqara Studio?

Please refer to the following troubleshooting guide according to whether you are a local user or remote user.

Local User

1. Confirm whether the account exists:
   • If you do not have an account, please contact a local user with Super Administrator permissions to create one for you.
   • If you already have an account, refer to the following information to recall your username and password:
     • Common usernames include: super (i.e., Super Administrator), admin, operator, or other custom usernames you may have set.
     • Password requirements: 8-16 characters, must include uppercase and lowercase letters, numbers, and special characters.
2. If you still cannot remember your password, please choose one of the following methods according to your user role:
   • Super Administrator: Please choose the following approach based on the running mode of Aqara Studio:
     • Gateway-Integrated Mode: Refer to the device manual to perform a factory reset.
     • Edge-Deployed Mode: Uninstall the current Aqara Studio and reinstall it.
     tip

     Factory reset will clear all data.

   • Other roles: Please contact the Super Administrator to reset your password.

Remote User

If a remote user enters their Aqara Builder account and password on the login page and receives a login failure message, please do not continue trying. This is not the correct login method.

The correct remote access method is:

• Log in to Aqara Builder, find the Studio you have permission to access in the Studios section of the left menu.
• Click the Connect button to remotely access that Aqara Studio.